Refund Policy

Normally a refund will be issued to you instantaneously. However in some cases the refund may take 2 working days and you will receive a refund confirmation mail within that period. Please note in refund cases, the concerned bank may take 4-7 working days to post a credit to your account. This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received a recharge or credit for your bill payment or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution. In cases, where you are not satisfied with the resolution, you may submit an escalation ticket on our contact us page by choosing 'escalation' option. Escalation requests will be accepted only after 8 days of the transaction. Kindly note, in all cases our liability is only restricted to providing you a valid recharge, payment of your bill or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge or bill payment on our system.

The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Limitation of Liability

All transactions on the website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by FreeCharge with respect to the recharge done by the user.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, liability in such jurisdictions shall be limited to the extent of the amount actually paid for by any user while availing any of the services on the website.

Modification of These Terms and Conditions of Use

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. User is required to check terms and conditions at every visit. No notification communication will be done subject to change in terms and conditions.